Discord Community Manager

Company Overview – Pearl West

Pearl West is a leading eCommerce investment and operating group specializing in acquiring, optimizing, and scaling premium brands. As we expand our creator-driven initiatives, we are building a thriving Discord community to foster collaboration, engagement, and inspiration among content creators.

At Pearl West, we believe in the power of community-driven growth and are looking for a Discord Community Manager to cultivate an active and supportive space where creators can connect, share ideas, and grow together.

Role Overview

We are seeking a Discord Community Manager to lead and manage our creator-focused Discord community. This role will involve engaging with content creators, moderating discussions, providing support, and ensuring the community thrives as a valuable resource.

The ideal candidate is highly communicative, organized, and passionate about building relationships with creators. They should be familiar with Discord community management, content creation trends, and fostering online engagement.

This is a full-time, remote/hybrid/in-office position with opportunities to work closely with content creators and marketing teams to grow the community.

Key Responsibilities

• Engage with Content Creators – Actively respond to messages, foster discussions, and maintain a positive environment in the Discord community.
• Share Inspirational & Educational Content – Regularly post motivational videos, industry news, and valuable resources to keep creators inspired.
• Approve & Onboard New Creators – Review applications, approve qualified creators, and grant them access to private channels.
• Invite New Members to the Community – Proactively reach out to content creators and influencers to expand the community.
• Answer Questions & Provide Support – Address community inquiries, offer guidance, and troubleshoot issues to ensure an excellent member experience.
• Maintain Community Guidelines & Moderation – Enforce community rules, ensure respectful discussions, and take action against any violations.
• Collaborate with Marketing & Partnerships – Work with the team to align community growth efforts with company goals and campaigns.
• Track Engagement & Report Insights – Monitor Discord activity, analyze engagement trends, and provide regular updates on community health.

Key Performance Indicators (KPIs)

• Community Growth – Increase the number of active members by 25% per quarter.
• Engagement Rate – Ensure 80% of members participate in discussions and events weekly/monthly.
• Response Time – Maintain an average response time of under 30 minutes for community questions.
• Creator Approval & Onboarding – Successfully approves and onboard 250 new creators per month.
• Content Sharing & Inspiration – Post 30 high-value content pieces per week to keep members engaged.

Success Benchmarks (30-60-90 Days)

First 30 Days

✅ Complete onboarding and gain a deep understanding of Pearl West’s Discord community structure, goals, and guidelines.
✅ Engage with current members and establish yourself as a trusted, responsive community leader.
✅ Invite at least X new content creators to join the community.

First 60 Days

✅ Implement a structured approval and onboarding process for new creators.
✅ Increase community engagement by X% through discussions, polls, and interactive content.
✅ Share regular inspirational and educational content that resonates with creators.

First 90 Days

✅ Successfully onboard X new creators per month into private channels.
✅ Launch community-driven events or discussions to further increase participation.
✅ Maintain consistent engagement levels and positive community sentiment.

Required Skills & Qualifications

Must-Have Skills:

• Strong Communication & Relationship-Building Skills – Ability to engage and foster a supportive environment for content creators.
• Experience Managing Discord Communities – Familiarity with server roles, moderation tools, bots, and best practices.
• Content Curation & Sharing – Ability to source and share motivational, educational, and trend-based content to inspire creators.
• Problem-Solving & Conflict Resolution – Skilled at handling disputes, enforcing guidelines, and maintaining a respectful space.
• Proactive Outreach & Community Growth – Experience in growing online communities and inviting new members.

Nice-to-Have Skills:

• Experience with influencer marketing and working directly with content creators.
• Familiarity with social media trends, video content, and brand collaborations.
• Basic knowledge of graphic design tools (Canva, Photoshop) for content creation.

Who Should Apply?

✅ Apply if you:

• Have experience managing and moderating Discord communities.
• Are passionate about engaging with content creators and building relationships.
• Enjoy sharing valuable content and fostering discussions.

🚫 Do not apply if:

• You lack experience with Discord moderation or community management.
• You prefer passive moderation over active engagement.

Why Join Pearl West?

• Build & Lead a Thriving Community – Play a key role in shaping a growing creator-focused community.
• Collaborate with Industry Leaders – Work alongside marketing professionals, content creators, and eCommerce experts.
• Growth & Career Development – Opportunities to expand your role and impact in the digital marketing space.
• Flexible Work Setup – Work remotely, hybrid, or in-office.
• Competitive Compensation – Salary TBD based on experience + performance-based bonuses.

Compensation & Benefits

• Salary: TBD (Based on experience)
• Bonus/Commission Structure: Performance-based bonuses available
• Work Arrangement: Remote/Hybrid/In-Office
• Health & Wellness Benefits: Medical, dental, vision, mental health support
• Additional Perks: Flexible PTO, company retreats, learning stipends

Application Process

1. Submit your application – Send your resume and professional profile (LinkedIn, Discord portfolio, past community management work).
2. Short Survey – Complete a brief questionnaire about your experience managing Discord communities.
3. Initial Screening Call – A conversation with our HR team to discuss your experience.
4. Technical Assessment – Complete a Discord engagement and moderation challenge.
5. Final Interview – Meet with the hiring manager and team.